This is actually a compliment for your customer service person: Diane Johnson. I had an issue with being charged a $150.00 per ticket fee when I made a mistake in booking a flight to visit with my daughter in New Orleans. She has taken a year off from her teaching job to go and help out at a church in New Orleans. I must have been distracted when I booked my husband's and my flight to visit with her and I switched the itinerary and booked it backwards. I didn't realize it until 2 days before the flight. I felt soooo stupid. When I... read full review »