I have been a T-mobile customer for 12 years (voicestream). Recently I wanted to upgrade my phone to a newer Samsung so called phone upgrade. I found what I wanted online called in to get the phone. Online it was free for a NEW CUSTOMER, but because I was an OLD CUSTOMER I had to pay 199.00 for the same phone. I couldn't believe what I was hearing a loyalty customer is getting thrown under the bus. I asked to talk to the supervisor same thing. So there you have it once your in Forget about the company taking care of you. It's all about the new customer!!! read full review »