What a nightmare! This is some suggestions that may help. EMAIL EMAIL EMAIL Customer Care: [email protected] (I do this at least a dozen times a day) Austin Hilton: [email protected] (I do this at least a dozen times a day) Cancellation: [email protected] (I do this at least a dozen times a day) Contact your credit card company: Mine has been very good about helping me. Contact the BBB: One address I have is the BBB, 4428 N. 12th Street, Phoenix AZ 85014-4585. [email protected] Mail product... read full review »