My experience with the lack of Customer Service at Shoes.com: Dec 20th-Email from Josh the intern promising "Guaranteed" Shipping by Christmas “for the next 24 hours”! Dec 21st–Email order confirmation received Dec 30th –Shoes Arrive-(Too late for Christmas) Jan 2nd-Shoes Returned Jan 18th-Your website reflects the retu...rn-(but no email to me to let me know you received it) Jan 30th-Still- no refund credit for return read full review »