Jitterbug should be shut down. Their billing is deceptive, if not illegal. They cannot provide accurate minute usage because they are always 3 days behind in collecting the info from other carriers. They don't provide itemized billing statements. Outgoing calls take a minimum of 20-25 seconds of dead air space before you hear the dialed number ringing (because calls have to be routed through other carriers). Reception is mediorce, at best. Short battery life. Their customer service "Supervisor" is extremely rude and consistently talks over you. Jitterbug was an awful experience! read full review »