I was on Flt #1040 Charlotte to St Thomas on Jan 30, 2010. The plane was not de-iced before pushing back from the gate. We waited one hour and forty minutes on the ground to have our plane de-iced! The Flt was supposed to arrive in St Thomas at 4:10 but actually arrived at 5:50. When I disembarked in St Thomas by the rear stairway I observed my luggage and 4 other pieces falling on the ground because the luggage ramp was not in the correct position. At least on piece was severely damaged by the drop and my fellow passenger had a burst open... read full review »