After being a loyal customer for 5 years, I decided to change my television provider. I rang DirecTV on January 2 to cancel my order and spoke to a representative for 20 minutes as she attempted to change my mind. At the end of the conversation I told the agent that I was very please for the past 5 years and I would be glad to recommend them in the future. I did not receive confirmation of my canceled for several days, so on January 11 I wrote them an email and received a reply on January 13. I immediately called the number provided to... read full review »