Ongoing problem, the consumer has 21 days to check the goods and return if not in working order... i purchased a split system and paid cash, believing Panasonic was a reputable product, whilst supporting small local business! Approx. 3 months after purchasing the product and having completed renovations, i decided to install the product, only to find out that the pipes that the gas runs through was damaged, actually they didnt even join up. To cut a long story short, the product was purchased in May 2009 and it is now February 2010... read full review »