I purchased a brand new laptop and few days later I noticed extremely high noise coming from the DVD unit. I asked for replacement and they said I had to pay shipping charges both ways because I live in Canada. I sent the faulty unit, and once they received they said it was ok but they will change it anyways!?. I had to argue with them because they didn't want to use my FedEx account to send it back, but they wanted to charge my credit card. After I received the spare unit, I found they sent me an used unit, old and not... read full review »