The full story is below, but to sum it up please save yourself the time and find another service provider before you find yourself in a similar situation. I was very dissatisfied with A&E. Our Fisher & Paykel dryer broke and we called Lowe's because we purchased an extended protection plan - they use A&E as a service contractor. We waited for a heating kit on a Fisher & Paykel electric dryer for over a month. Initially they ordered a part kit with an obsolete serial number - leading to major delays and complication... read full review »