I am not a Qwest customer, even though Qwest has a monopoly for Internet, phone and TV at my apartment. Instead I have Verizon mobile broadband and read my Amazon Kindle instead of watching TV. Why?? Because of the incompetent customer service reps at Qwest. I thought it would be easy to call in and order internet and TV. I was wrong. First, they were confused because I already had a Directv account at my home in Dallas. It was difficult for them to comprehend that I did not want to transfer my service - I just wanted a second account here in... read full review »