We booked a criuse for our family on cruise.com, because they offered $50 off per room and had pre-paid gratutities. After we paid our deposit, they called back the following day to say they made a mistake and couldn't offer the pre-paid gratuities because of the $50 off deal. When we pointed out that they were two different offers from different companies, they kept on saying that the agents (there were two or more that stated the same deal) had made a mistake. A supervisor named Santiago was finaaly contacted, to no avail. Cruise.com was basically a bogus deal, saved us no money and is not pleasant to deal with. read full review »