This is a copy of the letter I sent to Sears customer service which explains the entire story... I am writing about an experience I have had with sears.com which I can only describe as despicable service at best. I placed an order on sears.com for a queen box spring Jan 23rd, order #124500119. Before placing the order I called and spoke with a rep and wanted to make sure that the pricing of 75.00 was correct with the box spring. The rep told me that yes it was and she could take the order over the phone or I could place it over the... read full review »