As of 2011, AT&T Connectech technicians are not allowed to tell the customer that appointments are limited to a maximum time of 30 minutes over the phone. The subscription department lies to the customers just to sell them a subscription. They tell the customers that the technicians can connect to their computer with no Internet connection and even if the computer is turned off. The technicians are obligated to work on 2 or more appointments at the same time by phone or chat. They are also expected to complete 2 or more appointment... read full review »