On 1/6/09 I paid them $597.50 and I was told by Chris (x420) that I would be contacted in 3-5 days which never happened, I had to make contact after trying for about 2 hrs. I finally spoke to a live person and all I got was a run around and excuses. A Monika Thornhill faxed an authorization and release form to me that I had to fill out, get notarized and faxed back to her then mail the original notarized document to my lender because she claimed that my lender required authorization on one of their own forms which I just learned via today... read full review »