Absolutely the WORST customer service I have ever experienced. The true measure of a company is not how quickly they can process your credit card payment, but how they respond when there is a problem with the merchandise ordered. Rugs USA failed miserably. I ordered a rug (Manuf. Colonial Mills, solid wool braided rug) and in three days the yarns started separating and I had long hairlike strands on the surface of the rug--it looked like candy floss. I called customer service. They asked me to send pictures, and someone "would get back... read full review »