I bought Mr.Steam steam system for my bathroom remodeling on 1/11/10. When I bought it, the website showed everything was in stock and would ship out within 1 or 2 days. On 1/20, I received an email from Tracey, their customer service rep, told me one of the items was on back order, would arrive their warehouse within 6-8 days. 1/29 I called her, she told me the factory had sent the item out on Wed 1/27, she should have it no later than 2/1 next Monday, and she would rush it to me once she received it. On 2/2 Tuesday I emailed her again, she... read full review »