When I dropped my older Dell tower off to be upgraded with memory, Jason told me that it needed to be cleaned, so I agreed. I asked for some kind of antivirus and he replied that it would only be $25 installed so I said to go ahead and install it. He gave me a work orderthat had $75.circled not paid. I returned to Staples yesterday to inquire if it was ready- no one called, just on speck- I was told that it was ready and the toal was $274.77 plus tax.Needless to say, I am upset. read full review »