I brought my laptap in for repair because it wouldn't connect with the WiFi network at work. I described the problem in detail. At their suggestion, I authorized a software scan, for which they charged me $70, to check for viruses. On their service order they wrote: "Client opted for DIAG to find the cause of the problem client is aware of $130 for repair if software related." After the scan, they said they found one virus, so I authorized the $130 to fix the problem, for a total of $200 paid. But when I brought the computer back... read full review »