This is the worst customer service I have ever dealt with in my life, which is why I'm online searching to see who else has had these problems. I've been on hold for at least 40 minutes ever time I call and many days I get no answer. The repair person who came out to fix my machine said it's unrepairable and sent the info/pictures to UTS. Now, UTS claims they don't have them, they promised to have a manager contact me back, which never happened. I do have the manager's number, which he hasn't answered as well. This company absolutely bl*ws!!! read full review »