On 2/16/09 our 4-year-old Kenmore front-loading washer (purchased at Sears, along with a warranty) started making loud banging noises & the fabric softener dispenser did not working. We scheduled a repair appointment with Sears for 2/18/09. The tech arrived on 2/18 & diagnosed a cracked drum and clogged dispenser valve--but had no parts with which to complete repairs. He ordered 5 parts (dispenser valve, steel drum, drum shell, belt, and 2 sets of anti-vibration shocks)---it took 3 weeks for all the parts to arrive! I scheduled an... read full review »