my elderly parent had directv installed in their home with a HD/DVR and talked into the most expensive package available. my mother has the onset of demensia and hearing loss. my father is legally deaf and also has hearing loss. when discovered what they had signed up for I contacted directv on several occasions to try to extensively explain the situation. of course my mother had signed a 2 year agreement and of course directv was not sympathic to my concern and I was told they would have to pay a disconnect fee and it would be charged to... read full review »