On February 13th, 2010, I ordered a trinket for Valentine's Day on Sears.com to be picked up in the Spotsylvania Mall store later that day after receiving email confirmation. This process, according to the website, should take up to 2 hours. I made the purchase at around noon and waited patiently. At about 2:30p, I went back to the website to check the status of my order and the online chat customer service person said that it had not yet been processed and to check back later. I waited until 4:30p and called customer service after not... read full review »