I made a payment on Dec. 23, 2009 with electronic check, at store. On Jan. 8, 2010 HSBC contacted me to see if I would bring payment up to date. I informed them I had made payment, the amount and on what date. I ended up going to bannk and getting documentation of payment, sent it and a letter explaining problem, registered mail. They contacted me a couple of times afterwards and had to explain everything everytime, they assured me they had everything they needed, but just had to find out where it went. Received letter today, Feb. 13, 2010... read full review »