i purchased tool set online on 12/26/09 and waited 5 days. no information on my order was available in those days. so i called customer service and cancelled my order 0n 12/31/09. today is 02/15/10. they said still processing my cancellation. i had to pay $120 to my cedit card to avoid further problem. i have been sending e-mail to customer service 5 times. responds are always "sorry, give us 5-7 days to solve this problem" i strongly suggest that DO NOT SHOP @ SEARS ONLINE. i like to know if it is worth any legal action aginst these type problem. please anybody suggest. read full review »