This process started on 3-12-09...I contacted Sears Parts direct to order a replacement water filter for my Kenmore side by side refrigerator. Up until now I have NEVER had a problem with replacement filters. I was on=line ordering the part while talking to a live person on the phone to make sure I got the correct part for my refrigerator. I also ordered a dairy door replacement... $90 al together. 3-17-09 The part arrived and they were so poorly packaged the filter had come out of the box and rattled abound so much it cracked the... read full review »