I attempted to cancel my 1 year paid in advance phone service with Vonage. After being told that there was a $39.99 cancellation fee, I was also advised that they would not refund a penny of the over $200 refund I was entitled to. While I can almost understand this policy to weed out the people who try Vonage for a month or so & then leave, it seems counterproductive to penalize those of us who have had enough faith in them to let them have out money in advance. Yes there's a discount for prepaying but there's also a hidden risk. Tell you friends...Vonage will keep it all, even if they don't deserve to.!! read full review »