After dealing with SWISS AIRLINES...I WILL NEVER USE THEM AGAIN!! I have booked 3 tickets on Swiss Airlines (600 uk pounds)to go skiing at the end of March 2010. Unfortunately I have fallen and snapped my achilles tendon and it is IMPOSSIBLE for me to fly as my leg is in a cast. As a result, my family's entire skiing holday has been cancelled. Although I did book non refundable tickets, I have advised them of my demise ( I can supply a medical certificate) and asked if it is possible to see the human side here and refund me my monie... read full review »