Ordered a Dell Studio desktop on 1/16/10 against my better judgement due to past negative experiences I've had with them. Anyway, the pc arrived on 1/27/10 and due to personal reasons I was not able to actually open the sealed and undamaged boxes until yesterday 2/17/10 - 22 days after the initial delivery. When I opened the box that held the tower I discovered much to my dismay that the basic keyboard and mouse that came with the order was not included. Of course I immediately contacted Dell's crack team of customer service... read full review »