I ordered a laptop from Gateway in August of 2008. I recieved my laptop in September. In October of 2008 I contacted Gateway to let them know that the pre-installed software for Microsoft was not working. They advised me to contact Microsoft. I have been working with Microsoft since October of last year and they were not able to solve the problem at that time. The other day I was on the laptop registering for school when it cut off. At first I said to myself maybe the battery is loose. When I checked it, it was in tact. I cut the computer back... read full review »