I too ordered the bender ball on the phone took forever because of all of the other products they wanted me to buy. I said no to all except essential boost because I was told it was free, and could cancel immediately of not satisfied. I received the essential boost and was charged for it before I could cancel it. I too think this whole thing was planned. The bender ball is now just one of my sons' bouncy balls, and getting a refund on the essential boost has been a joke! They have told me it has been credited back to me, but I have yet to see the refund. read full review »