They make up for bad customer service by poor phone service and total incompetence. I took a basic Casio in for a battery and two weeks later it is losing time; the hands actually stop for a few seconds to a minute then start again. Took it back and guy (kid) there told me they fired the girl that changed my battery because she was so bad. (this is the first three subsequent people fired because they were bad with each successive return). He said she probably touched the resistor or some such in there, which he says is easy to do, and it need... read full review »