Edward S. Lampert Chairman of the Board Sears Holdings Corp. 3333 Beverly Road Hoffman Estates, IL 60179 February 23, 2010 Dear Mr. Lampert, I am writing to you to express my displeasure and frustration trying to resolve a problem with a broken cable with a Craftsman 9hp, 28” two-stage snowblower purchased about 5 years ago. Two weeks ago, the cable that controls one of the chute directions (left-to-right) broke. I contacted Sears to order a replacement cable and was told it would cost $100. The reason... read full review »