I called Sears repair center on 28 April 2009 morning around 9:30, after stepping in water leaking from the refrigerator. It must have stopped freezing during the night. The Rep informed me that the service person would be at my address between 1:00 and 5:00 pm. Tuesday 28. I waited and waited for the arrival and at 4:30 I called to find out when they were coming. I talked to two people, the latter supposively was someone, she says from the executive office because she said that there was no one above her to complain to, that I would have to... read full review »