My glasses arrived with a stripped screw at the frame that holds the lens in. I called them, they said to send them back. I did, with a letter enclosed detailing my order number, address etc. Weeks went by and multiple emails. I called, they said they had no record of my call. They said they don't have my glasses and can I provide verification of delivery. I called again and spoke to someone else who said they actually don't keep anything they receive back and donate it all away. I keep explaining I received them broken... read full review »