My brother was flying into the DC area the weekend of the winter storms when his flight was canceled and rebooked. Then the next day it was canceled and he was asked to reschedule again. Given the storm it was understandable but he was moving for work and needed to find an alternative. He asked to fly into nearby airports instead, and found a flight to Southern Virginia that would require a four hour drive to his new home. Better than nothing, he asked to be put on that flight, thinking Southwest's legendary Customer Service folks would... read full review »