gave my machine to larry/david at the Sears in rolling oaks mall in san antonio on 11/4/09 under warranty work, it had a loud noise like a grinding noise and the bobbin would not stay in place, during the month of december/janaury i called and left several messages via the general delivery mailbox. I finally called the 1-80-4my home number, she gave me the dallas repair number of 214-553-6777 where a lady told me the part was no longer available and thatwas it. I ask if I could trade in my old machines towards a newer one... read full review »