WE PURCHASED A DECORA LEATHER SECTIONAL AT $2700.00. UPON PURCHASING THIS ITEM WE ASKED THE SALES PERSON IF THE SECTIONAL WAS COMPLETE AND CONFIRM THAT THERE WOULD BE NO ITEMS IN BACK ORDER (WE HAD PURCHASED FROM CITY FURNITURE IN THE PAST AND HAD ITEMS ON BACK ORDER). THE SALES PERSON WHOSE NAME IS LLOYD DAVID-SLADE ASSURED US THE THE ITEM WOULD ARRIVE COMPLETE. THE SECTIONAL DID NOT ARRIVE COMPLETE AND ESSENTIAL PILLOWS (BACK REST) WERE LISTED AS BACK ORDER UPON ARRIVAL OF THE SECTIONAL. SO NOW THERE ARE CERTAIN AREAS OF THE SOFA THAT ONE... read full review »