"without prejudice". Ask 288 customers about the extremely poor customer service and customer experience on the Legend of the Seas between 20- 25 February 2010. Basically the Hotel Director and senior staff ignore customers' representations, provide no resolution to valid customer issues and provide misleading information. They do not deliver on what they promise to do and they do not answer emails at all. This is my personal opinion. Watch this space for more information from other disgruntled Royal Caribbean International customers . read full review »