I am a second time customer of Vonage . I used their service for my first business and transferred the phone when I sold it. I was so happy with the service that I got several friends to switch to Vonage and I got another phone for my real estate business. I realized I was not using the line and tried to cancel. The girl told me that I had to wait a year or pay over $100 in cancellation fees. So... I waited a year, then I was told I needed to wait two years or I would be charged $39.00. Also, you cannot cancel online which is just a way to try... read full review »