Here is a copy of the letter I wrote: 01/31/06 16:36 Good Afternoon Ms. Dowling. I am writing to you today because I have received the worse customer service I have ever received in my life and this is not the first time its occurred. More than a year ago I upgraded from an iphone to a 3g on 1 line only. Your reps in the hawthorne store 12770 hawthorne blvd made a mistake by adding the phone to the wrong ph#. Once this was brought to their attn: It took them almost a whole week to restore my service correctly. Now I am trying to uprgade my... read full review »