In June 2009 I took a Gate 1 tour of Spain & Portugal. I paid Gate 1 in advance for an airport transfer ($100) from the Madrid airport to my hotel since I was arriving a day before the tour began. The driver never showed up (was told car trouble), so I took a cab for about $40. My Gate 1 tour guide promptly reimbursed me for the $40 in cash. Upon my return home I contacted Gate 1 to get reimbursed for the rest of the money owed me, $60. I was told by Gate 1 as far as they were concerned I had been reimbursed, case closed. Unacceptable. I will not patronize Gate 1 again! read full review »