I guess I'm another victim - I purchased a Plantronics Discovery headset, only to have it arrive DOA. I tried their "RMA" link - no response. I tried direct email - no response. I tried the phone - they never answer it, or return calls. And my guess is that it's a gray-market item that won't be covered under Plantronics product warranty. I will go out of my way to help people avoid this company - how do we report them and make them accountable for bad business practices? read full review »