Directory assistance is definitely not what it used to be - 9 out of 10 times they are unable to find the number needed. In the age of the internet I don't understand how that is possible. Today I had the worst experience yet - called 411 from my mobile phone at 11:40 today and asked for the number of a Ben Franklin Crafts in Glen Allen, VA. She asked for the street address (I didn't know off the top of my head). I gave her the road that is literally right across the street. The rude woman told me there were 25 locations, none... read full review »