Let me start by saying I spent 2 hours and 13 minutes on the phone with Century Link this afternoon. My internet connection had seemed slow lately. I opened a chat with their customer service who had me run a speed test. I was at like 223 download and 120 upload. The rep advised me to do a reset of the modem and power it down. I did that and reconnected with a rep who said I just needed to call technical services. So I did that which began the 2hrs and 13 minutes. The first associate had me run another speed test which was 487 download... read full review »