They do not understand that I will try to help you by explaining that emails and voicemails and talking to whoever in customer service does not encourage me to remain a customer or encourage our entire family to remain as customers based on how they have handled a claim that is unresolved going on over three months now. Honestly I was told my case was reviewed but what I asked for was to be sent to manager of manager and/or appeals. That's what I have asked for in every form for 8 weeks. I have now turned to just reiterating to anyone who... read full review »