Having decided on a trip to Rome to celebrate their 40th Wedding Anniversary, my parents boked through BookinHotels. Monies for the holiday were paid straight away, vouchers printed off and booking details too. My parents left for Rome with a spring in their step, looking forward to a week of relaxation and exploring Rome. Everything was going to plan until they got to the hotel they had booked only to find that there was no such reservation made in their name and no payment had been received. Luckily the hotel were able to accommodate my... read full review »