A laid back pleasant staff who is not interested in providing outstanding service. 1. When received quote over phone, no mention of additional insurance fees. 2. Free use of truck took weeks to book in advance & when I drove to location to pick up reserved truck, it was damaged and unavailable. NO PHONE CALL TO ME TO CANCEL MY RESERVATION. I TOOK OFF WORK AND ARRANGED MY ENTIRE WEEK AROUND THAT RESERVATION. 3. The employees could use some surprise visits by undercover ratings customers sent by headquarters. It's not that... read full review »