Don't ever try to get HP to do the right thing. My computer is under warranty and I can't get them to fix it. If you want to speak to an American Instead of Asians who won't do anything, call HP's case managemnt line at 1-877-917-4380 ext. 08 and email at [email protected]. When emailing you have to put April in the subject line. Ask to speak with April who is an account exec. when you call. You will have to call and email until you get what you want. Don't give up. They will give in when they... read full review »