On Wednesday February 17 my water heater flooded my basement causing severe damage to my laundry area. I called to make an appointment with your service department and I was told someone would come between 8-12am. Being that both my husband and I work obviously someone had to take off to wait for a serviceman from Sears. By 1 in the afternoon no one had showed. When we called the service department we were told someone would come between 1-5pm. Giving these large time spans does not give individuals who need to work any grace time. At 5 pm we... read full review »